Shipping Information:
Greetings from our online store! We’re pleased to extend our services exclusively to customers within the United States. This allows us to ensure swift and reliable deliveries tailored to our fellow U.S. residents. Unfortunately, at this time, we regret to inform you that we are unable to process international orders. Your understanding is greatly appreciated.
Order Processing Time:
We typically process orders within 1-2 business days, ensuring that your products are swiftly prepared for shipment.
Daily Order Cutoff Time:
To maintain efficiency, our daily order cutoff time is 5:00 pm (EST) from Monday to Friday. Orders placed after 5:00 pm (EST) on Fridays will be processed and shipped on the following Monday (with extensions for holidays).
Product Shipping Time:
For orders utilizing DHL Express, the shipping time ranges from 2 to 5 business days. This usually results in a total delivery time of 3 to 7 business days.
Note: Please review your shipping information carefully before finalizing your order, as changes cannot be made after delivery.
Shipping Cost Calculation:
Orders totaling $69.99 or more (including) qualify for free shipping. For orders under $69.99, a flat shipping fee of $5.99 will be applied.
Tax Responsibility:
Customers are not responsible for any taxes incurred. All tax obligations are the responsibility of the merchant.
Extended Shipping or Processing Times:
If the shipping time exceeds 60 business days, kindly ensure your receiving information is accurate. In the event of inaccuracies, responsibility lies with the customer. For accurate information, please contact our customer service for options such as resending or refunding.
Should the order processing time extend beyond 10 days without special instructions, customers may request a refund or opt to have their order rescheduled. As a gesture of goodwill, we will compensate you with a $10 coupon.
Lost Packages:
In the unfortunate event of a lost parcel during transit, the merchant is not held responsible. If the official website fails to provide parcel information or indicates a loss, please contact customer service with the order number. We will initiate communication with the logistics company for further processing.
Assistance and Inquiries:
For any inquiries or assistance regarding this policy, please do not hesitate to reach out to our dedicated customer service at +(1) (618) 440-6337.
